SMA Careers >> Operations Supervisor, Pinegrove
Operations Supervisor, Pinegrove
Title:Operations Supervisor, Pinegrove
Department:Chet Bell Crisis Center
Location:1150 Red John Road, Daytona Beach, FL 32124
Salary Range:  $13.72-$15.53 DOE
Working Hours: 40 hrs week; Second Shift, Wednesday - Saturday
This is a responsible supervisory position providing and overseeing direct service work with adult psychiatric and detoxification patients.  
Work involves the direct supervision of CBCC's Behavioral Health Technicians (BHTs). The Operations Supervisor is also responsible for overseeing the client flow between the units at CBCC; ensuring regulatory compliance with the Baker Act, Marchman Act, and all applicable State regulations; ensuring that that staff are performing client observations appropriately; ensuring that the unit programming schedules are adhered to. The Operations Supervisor also provides assistance with the formulation of facility procedures and enforces those procedures to ensure a safe and therapeutic environment of care. The Operations Supervisor serves as a model for the staff with regards to the use of our continuum of therapeutic intervention – this includes participation in the de-escalation and restraint of clients when necessary. The Operations Supervisor is responsible for the development and completion of the staff schedule and staff duty rosters, and develops new procedures to ensure the operational efficiency of the facility.
The Operations Supervisor is also responsible for the direct supervision of Pinegrove’s Customer Service Representatives (CSRs);  the development and completion of the CSR schedule; the workflow associated with the client registration and benefits verification process. This workflow includes interface and active problem solving with the Utilization Review Department and Clinical Team when necessary.
The Operations Supervisor works under the managerial direction of the CBCC Facility Administrator and in accordance with established policies and procedures, and in collaboration with the clinical, medical, and nursing staff of the facility. Work is reviewed through periodic meetings, written reports, direct observation, and conformance with agency and department policies, procedures, and practices, as well as state and federal regulations.


Possession of a Bachelor’s Degree from an accredited university or college with a major in a related human services field and two (2) years experience serving target population or any equivalent combination of supervisory training and experience within which provides the following knowledge, abilities, and skills:

The following competencies must be attained prior to the conclusion of the Operations Supervisor’s Introductory Period:
The Operations Supervisor must consistently demonstrate a thorough knowledge of:
  • Personnel and administrative policies and procedures.
  • Therapeutic techniques and psychotropic drugs.
  • Principles of supervision.
  • An understanding, and active modeling, of the continuum of therapeutic intervention.
  • Federal, state, and third party billing procedures and other revenue procedures.
  • An understanding of the main provisions of the Baker Act and Marchman Act.
The Operations Supervisor must consistently demonstrate the skill to:
  • Write clear and concise reports.
  • Hold subordinates accountable for their performance through written feedback.
  • Operate standard office equipment.
  • Communicate effectively, both orally and in writing, with other employees, program staff, clients, outside organizations, and others.
The Operations Supervisor must consistently demonstrate the ability to:
  • De-escalate verbally and/or physically abusive and aggressive clients using the continuum of therapeutic intervention (up to and including implementation of seclusion and restraint if necessary)
  • Ensure the safety and well being of the client, other clients, and employees through the enforcement of established operational procedures. 
  • Supervise and guide the work of others in making client management decisions. 
  • Provide direct client services and intervention when necessary.
  • Communicate effectively with suicidal, mentally, emotionally, and/or psychologically disturbed clients in person and over the telephone.
  • Maintain an effective working relationship with clients, co-workers, professionals, and the general public and other service agencies in a tactful and courteous manner.

  • Supervises development and delivery of efficient operations to allow for the provision of a safe and therapeutic environment of care.
  • Ensures daily compliance with operational procedures;
  • Writes program reports; documents program progress; reviews daily, weekly, and monthly reports and case files; prepares reports for internal and external reviews and audits; provides information regarding problem resolution, program progress, staff development.
  • Ensures compliance with local, state, and federal requirements to ensure facility licensing; conducts facility inspections to ensure compliance with facility safety procedures and guidelines.
  • Participates in team meetings; internal and external to the agency, to ensure continuity of care and positive community relations.
  • Participates in related program activities with other human services organizations, facilities, committees, and government agencies, when assigned.
  • Supervises the client flow between units, including the admission and discharge of clients; orients the client to the facility when needed and, where appropriate, explains rules, policies and procedures.
  • Supervises the provision of  basic daily living skills to the clients by the BHTs
  • Provides supervision, counseling, therapeutic intervention, de-escalation and restraint (when necessary) for clients.
  • Completes all assigned documentation, including, but not limited to, occurrence reports regarding client activities and behavior patterns, along with associated documentation in the EHR.
  • Obtains required program information; inventories client valuables when necessary.
  • Attends training /in-services as required.
  • Develops and completes staff schedules, in accordance with regulatory standards.
  • Communicates effectively with suicidal, mentally, emotionally, and/or psychologically disturbed clients to diffuse potentially life-threatening situations.
  • May be required to transport clients to other agencies, hospitals, homes, community activities, AA meetings, etc.
  • Ensures compliance with DCF and CARF standards and security safeguards, including room checks and removal of dangerous items.
  • Makes commitment to SMA’s mission and core values the SMA Way
  • Abides by principles of EEO compliance and a workplace of dignity and respect.
  • Works cooperatively in a group/team setting.
  • Shows respect to others.
  • Takes guidance and direction from supervisors.
  • Arrives/Reports to work on time and ready to work.
  • Performs related work as required by Facility Administrator.
SMA Healthcare is a tobacco and drug-free workplace.
EEO Employer     W / M / Vet / Disabled
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