MIS Intern
Summary
Title:MIS Intern
ID:I-34
Department:Information Technology
Location:150 Magnolia Ave., Daytona Beach, FL
Description

Position: *MIS (IT) Intern

 

*UNPAID INTERNSHIP

Location-150 Magnolia Ave. Daytona Beach, FL 32114

More information about this position:

 

Overview:

 

As an MIS (IT) intern/volunteer at SMA you will have the opportunity to provide technical support for the requesting department. The intern/volunteer will assist the helpdesk manager and team and will perform technical tasks as requested.

 

Responsibilities:

 

  • Respond to requests for technical assistance in person, over the phone, electronically, etc.
  • Diagnose and resolve technical hardware and software issues
  • Ability to communicate effectively to employees using “non-technical” terms
  • Customer service oriented attitude
  • Stay current with system information, changes, updates, documentation
  • Identify and escalate situations requiring urgent attention
  • Ability to work with minimal supervision and follow directions from Manager
  • Available for projects as needed

 

Qualifications/Learning Opportunities:

 

  • Knowledge of Windows Operating Systems (7, 8.1, & 10) including troubleshooting, installation, imaging, networking, etc.
  • Basic knowledge of Microsoft networking
  • Hardware troubleshooting, repair, and setup (desktops and laptops)
  • Ability to communicate with manufacturer technical support to resolve issues
  • Antivirus installation – virus and spyware removal
  • Basic printer troubleshooting and repair
  • Common tasks including password resets, voicemail setup, cell phone troubleshooting, updating documentation, desktop and laptop setup.
  • Knowledge of MS Office
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