SMA Careers >> Floor Supervisor - RAP
Floor Supervisor - RAP
Title:Floor Supervisor - RAP
Department:Residential Adolescent Program
Location:3875 Tiger Bay Road, Daytona Beach, FL 32124
Salary Range: $12.74/hr - $14.42/hr DOE
Working Hours: 40hrs/week;  3pm-11pm, Days Vary

This is a responsible supervisory position providing and overseeing direct service work dealing with adolescent clients in rehabilitation. Work involves overseeing direct service staff that are responsible for processing intakes and discharges; monitoring and documenting client behaviors and activities; participating and assisting with educational, social, and recreational activities; providing a safe and therapeutic environment; interacting in a warm compassionate manner; de-escalating and restraining clients when necessary; promoting client achievement of treatment plan goals and objectives. Employee works under the managerial direction of the Assistant Director of RAP.  Work is performed in accordance with established policies and procedures. Work is reviewed through periodic meetings, reports written, direct observation, and conformance with agency and department policies, procedures, and practices, as well as, state and federal regulations.


Possession of a Bachelor’s Degree from an accredited university or college with a major in a related human services field and relevant experience. High School Diploma and two (2) years of experience serving target population may substitute for the degree requirement. Supervisory experience preferred.

Knowledge/Skills/and Abilities.  The following competencies must be attained prior to the conclusion of the Floor Supervisor’s Introductory Period:
The Floor Supervisor must consistently demonstrate a thorough knowledge of:
  • Personnel and administrative policies and procedures.
  • Therapeutic techniques and psychotropic drugs.
  • Principles of supervision.
  • Federal and state third party billing procedures and other revenue procedures.
    The Floor Supervisor must possess the skill to:
  • Write clear and concise reports.
  • Operate standard office equipment.
  • Communicate effectively, both orally and in writing, with other employees, program staff, clients, outside organizations, and others.
    The Floor Supervisor must possess the ability to:
  • Handle verbally and/or physically abusive and aggressive clients and utilize aggression control techniques to ensure the safety and well being of the client, other clients, and employees.
  • Maintain an effective working relationship with client, co-workers, professionals, and the general public in a tactful and courteous manner.
  • Supervise and guide the work of others in making client treatment decision.
  • Review client case files and treatment plans and make proper recommendations.
  • Provide direct client services and intervention.
  • Communicate effectively with suicidal, mentally, emotionally, and/or psychologically disturbed clients in person and over the telephone.
Maintain an effective working relationship with clients, co-workers, professionals, and the general public and other service agencies in a tactful and courteous manner.


Supervisory Responsibility:  The Floor Supervisor:
           -Trains, guides, and evaluates performance of staff; interviews and recommends new staff; conducts annual job performance evaluations of staff, for presentation to and discussion with Director for approval and signatory.
           -Ensures that the selection, monitoring and supervision of employees, their actions, and their    work product is performed according to legal standards in that all personnel action is administered without regard to race, religion, color, veteran’s status, national origin, citizenship, sex, age, or non-job-related disability and consistent with Affirmative Action objectives, EEO laws, and any other governing standard.

Essential Job Functions:  The Floor Supervisor:
  • Supervises development and delivery of effective behavior programming to allow for the provision of client treatment services, ensuring daily compliance with program procedures; 
  • Writes program reports; documents program progress; reviews daily, weekly, and monthly reports and case files; prepares reports for internal and external reviews and audits; provides information regarding problem resolution, program progress, staff development. 
  • Completes local state, and federal requirements to ensure facility licensing; conducts facility inspections to ensure compliance with facility safety procedures and guidelines. 
  • Participates in team meetings; internal and external to the agency, to ensure continuity of care and positive community relations. 
  • Participates in related program activities with other human services organizations, facilities, committees, and government agencies. 
  • Supervises the process of admission and discharge of clients; orients the client to the facility; explains rules, policies and procedures. 
  • Supervises the conduct and participation in basic life skills activities. Provides clients with training or assistance with basic daily living skills such as: bathing, shaving, grooming, etc. 
  • Provides supervision, counseling, custody, and control; assists with employment development and coordination and other related services to inmates according to program and client need. 
  • Completes all assigned documentation, including, but not limited to, progress notes and logs regarding client activities and behavior patterns, and notes all changes in all areas. Reviews and documents in shift report logs, shift logs, companion files, contact cards etc. Obtains required program information; inventories client valuables. 
  • Attends training /in-services as required. 
  • Develops staff schedules, in accordance with contractual standards. 
  • Controls verbally and/or physically abusive and aggressive clients by use of trained and approved aggression control techniques. 
  • Communicates effectively with suicidal, mentally, emotionally, and/or psychologically disturbed clients to diffuse potentially life-threatening situations. 
  • May be required to transport clients to other agencies, hospitals, homes, community activities, AA meetings etc. 
  • Ensures compliance with DCF standards and security safeguards, including room checks and removal of dangerous items.
  • Makes commitment to SMA’s mission and core values the SMA Way
  • Abides by principles of EEO compliance and a workplace of dignity and respect. 
  • Works cooperatively in a group/team setting. 
  • Shows respect to others. 
  • Takes guidance and direction from supervisors. 
  • Arrives/Reports to work on time and ready to work
  • Performs related work as required by Director.
An EEO Employer W/M/Vet/Disabled
A Tobacco and Drug Free Work Place
This opening is closed and is no longer accepting applications
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