|Title:||Drop-In Center Coordinator|
|Department:||Adult Outpatient Services|
|Location:||920 SR 16, St. Augustine, FL 32084|
Working Hours: 40 hrs week; Mon-Fri, 8am-5pm
This is highly responsible managerial and clinical work providing supervision and clinical oversight to a self-contained clinical team which assumes responsibility for directly supervising, coordinating, and providing needed treatment, rehabilitation, and support services to identified adults with severe and persistent mental illnesses. Work requires supervising and evaluating Drop-in Center team in conjunction with appropriate psychiatric support to ensure service excellence and courteous, helpful, and respectful services to individuals served. The incumbent functions as a coordinator of all supervision, oversight, and coordinator of services. Employee must have the ability to make complex clinical and rehabilitation decisions, keeping supervisor apprised of critical issues. Work is reviewed through periodic meetings, reports written, performance indicator results, direct observation, and conformance with agency/program policies, procedures and practices, state and federal regulations.
Master’s degree in nursing, social work, psychiatric rehabilitation, or is a psychologist or psychiatrist; is license eligible as an RN, LCSW, LMHC, LMFT, or MD and has two (2) years of strong experience providing treatment to persons with severe and persistent mental illnesses.
- Extensive knowledge of mental health, psychiatry, counseling, and psychology.
- Extensive knowledge of methods, theories, techniques and principles of providing direct clinical treatment, consultation, and direction with children and/or adults.
- Extensive knowledge of the characteristics and problems of adults with severe and persistent mental illnesses.
- Considerable knowledge of principles of supervision.
- Ability to supervise and guide the work of others in making complex decisions.
- Knowledge of the Drop-in Center model.
- Knowledge of the principles of learning and training.
- Ability to train, advise, and assist staff in clinical/mental health decisions specific to the age and disability of the persons served.
- Ability to quickly assess situations and use sound judgment in defusing potentially risky situations. Ability to identify services required by persons specific to their age and disability.
- Ability to review client case files and treatment plans and make proper recommendations.
- Ability to establish and maintain effective working relationships with other employees, medical and clinical professionals, and the general public.
- Ability to prepare clear and concise written reports.
- Ability to handle verbally and /or physically abusive and aggressive persons and utilize aggression control techniques to ensure the safety and well being of the person, other persons, and employees on the team.
- Ability to incorporate cultural and age appropriate care into all aspects of communication and service delivery
- Ability to communicate effectively both orally and in writing with other employees, program staff, persons receiving services, outside organizations, and others.
- Directs the day-to-day operations of the Drop-in Center including scheduling staff work hours to assure appropriate coverage for support and services.
- leads the weekly organizational staff meetings;
- continuously evaluates the status of clients and does appropriate planning and coordination of activities to ensure immediate attention to the ever changing needs of the clients.
- Directs and coordinates the sign in process, rehabilitation and support services for the program;
- Works closely with SMA staff (case managers, Director, Providers, therapists, etc.) to ensure clients are linked to needed services.
- Encourages and motivates participants to attend needed appointments and be compliant with their medications.
- Provide guidance to staff and education to staff/clients on the importance of physical health and dental health, being drug/alcohol free, importance of education and employment, being engaged socially and functioning well in the community, work on improving daily living activities, and help participants engage and be supported by family structure and relationships.
- Participates in staff recruitment, interviewing, hiring, work assignments and orientation and performance supervision according to work rules, procedures; regulations, and policies; develops and implements staff orientation and training; and manages student training.
- Sets up and maintains appropriate Drop-in Center headquarters with suitable furniture office equipment, and telephone lines, directly or by delegation
- Develops and administers the Drop-in Center program budget including line items to purchase necessary furniture, equipment, communications devices (e.g., telephones, cellular phones, beepers), and supplies and to cover travel and transportation (e.g. purchase or lease program cars, or cover mileage and insurance for use of personal staff vehicles or both).
- If and when appropriate, supervises health information management assuring maintenance of the medical record in compliance with agency policies and procedures; Medicaid, and other third-party payment requirements; trains staff on the medical record requirements; regularly reviews client assessments, treatment plans and progress notes written by the staff; and supervises individual staff for medical records mastery. Carries out and documents performance improvement activities and reviews of program services.
- Develops and maintains program policies and procedures and revises as necessary.
- Initiates and maintains relationships in coordination with other staff, with law enforcement and other human services agencies, and with informal community resources (e.g., landlords, employers).
- Conducts clinical assessments and provides direct clinical treatment rehabilitation, and support services to clients.
- Performs on-call duty for crisis intervention and for staff supervision and consultation.
- Performs related work as required.
- Makes commitment to SMA’s mission and core values the SMA Way
- Abides by principles of EEO compliance and a workplace of dignity and respect.
- Works cooperatively in a group/team setting.
- Shows respect to others.
- Takes guidance and direction from supervisors.
- Arrives/Reports to work on time and ready to work.
EEO Employer W / M / Vet / Disabled